Desktop Support Resume Example

Learn how to write a desktop support job resume that gets more job offers, or have Leet Resumes write your resume for free.

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Written by Marc Cenedella
Leading expert on resumes
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Marc Cenedella

Marc Cenedella is a nationally recognized thought leader on careers, resume writing, job search, career management and recruiting, Marc is frequently sought out by national media organizations for his expert commentary on employment, resumes, the job search and the job market.

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Last updated on July 17, 2022
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Write a Desktop Support Resume that Gets More Interviews

From describing how to open the task manager for the hundredth time to managing complex networking concepts and protocols, your IT support pretty much covers it all.

But sometimes a seemingly simple and straightforward support ticket ends up needing a surprisingly complicated solution. Maybe that’s how you felt when you sat down to write your resume when somewhere along the line, your query landed you here.

Good news: you’ve landed in the perfect place to help you write your resume and we’ve made the process as simple and uncomplicated as it gets.

In this resume template, you’ll find:

  • A guide to write a great Desktop Support Resume
  • A resume example specifically for a desktop support job
  • Expert tips on how to craft a desktop support resume that increases your hireability

If you still find that as unappealing as neverending queues of Windows reinstalls, the experts behind this guide and template will write your resume for you. Seriously. Better yet, Leet Resumes will write your resume for free. (Though tips are always appreciated.)

How to Format a Desktop Support Job Resume

Your resume has five key parts:

  • Professional Headline
  • Summary
  • Work Experience
  • Education
  • Keywords

Follow this guide for resume examples of what to include in each section. In the end, you’ll have a resume template that can be customized for each job you apply to that will increase your interview requests and job offers.

Here’s a step-by-step guide on how to write a great desktop support resume.

Name + Contact

Start with your first and last name at the top of the page – slightly larger than the rest of your resume text. Make it a standard system font that’s professional and easy to read.

Directly underneath, add your contact information: phone number, email address and location. You can include your full mailing address, but indicating the city, region or remote you’d like to work is all that’s required.

As for socials, leave them out – that goes for LinkedIn, too.

Just like building an efficient Content Delivery Network, you want to simplify the avenues for your recruiter to request an interview. For that, a phone number and professional email you check regularly will get the job done.

Professional Headline

Your professional headline acts as the attention-getting header to your resume.

It’s like an advertisement. In three to five words, your recruiter should know exactly what you’re offering and how you’ll fill their open desktop support job.

It should look something like this:

Proficient Senior Desktop Support Technician

Or: Team-Oriented Assistant Help Desk Support Specialist

First, choose an adjective that positively describes you and your work (advanced, experienced, strategic, professional, etc.).

Then add a word that describes your level of experience: senior, junior, assistant, director, manager, etc.

Finally, wrap it up with the title of your desktop support job: Desktop Support Technician, Engineer, Analyst, Administrator, and so on.

Professional Summary

Your professional summary will highlight your technical proficiencies and qualifications that make you the ideal candidate for the open support position.

It follows this simple format ranging from two to four lines:

  • Line One: a list of all the job titles you’d accept for your next desktop support job – including the exact job title of the position you’re applying to. (These don’t have to be titles you’ve already held, just ones you’re interested in and qualified for.)
  • Line Two: the most relevant skills and technologies that qualify you for the job you’re applying for. (Pro tip - mine the job description for the applications and systems they’re using and tailor the skills you include here to that job listing. There’s room for the rest of your IT expertise in the Keywords section later)
  • Line Three: an optional line to list your IT support achievements like support ticket records, implementation of new systems, or highlights from your work experience.
  • Line Four: another optional line that includes any promotions or awards you’ve received for your work.

If you only have content to furnish the first two lines, don’t worry. The last two lines are truly optional and won’t affect your hireability or likelihood of getting called for an interview.

It’s the next section of your resume that will really show them why you’re the best support tech for the job.

Work Experience

You know what it takes to answer numerous IT support requests from password resets to complex network configurations, but don’t assume your recruiter does. Chances are they’re more likely to call you to install a printer driver than they are to discuss the inner workings of the company’s VPN.

With that said, use the work experience section of your resume to highlight your accomplishments and achievements in desktop support rather than a summary of your responsibilities and duties.

This is an advertisement of your work, not an OS instruction manual.

Start by listing your previous jobs in reverse chronological order – just like the resume example above.

Be accurate with each job title and your dates of employment – do some digging if necessary. At the end of this guide you’ll have a resume template that can be used for any future job you apply to (so you won’t have to dig for these details again).

With your list of previous employment complete, it’s time to attract interview requests. Under each position, add bullet points using this format:

Strong Success Verbs

Success verbs replace passive actions like managed, operated, or “was responsible for” with actions that imply successful outcomes, like: optimized, enhanced, introduced, resolved, or boosted.

Every bullet point in your work experience should start with a strong success verb that shows the value you bring to the IT team.

Here are some specific resume examples to get you started:

Increased network speed…

Outperformed average closed support tickets…

Enhanced CMS and CDN by… Reduced host server errors…

Numbers, Numbers, Numbers

The second part of your bullet point formula is to include measurable data – specifically, numbers.

Numbers are essential to a great support desk resume because they’re specific. This allows anyone from an HR assistant scanning your resume to your future Desktop Support Manager to easily visualize how you’ll contribute to the help desk.

That’s why you should include as many numbers as possible. Each number increases your odds for an interview request, so once you think you’ve added enough – double them again.

There are numbers and stats everywhere in your work once you start looking. Here are some ideas for inspiration:

  • Average completed support tickets in a day
  • Size of previous company (i.e. how many employee IT requests you were responsible for serving with desk-side support, OS updates, etc.)
  • Size of help desk team you managed
  • Network speeds
  • Answered email queries
  • Suite of managed applications

Promotions

Each promotion you receive shows how successful you’ve been and inspires the confidence that you’re able to replicate that success again.

In short, include every promotion you’ve received for each job position.

How’s the resume going?

You’re just about done with two more sections to go, but if you’d like a break from writing your resume, Leet Resumes will write it for free. It’s a no-risk and all-reward offer to try today.

Education

Here you’ll list where you attended school, your dates of attendance and the degree(s) completed. Any honors or collegiate awards you received can be mentioned here, but leave out the extracurriculars. As for your technology certifications outside of formal degree programs, include them in the next section: Keywords, Skills and Technologies.

Keywords, Skills and Technologies for a Desktop Support Job Resume

At the bottom of your resume template is a list of keywords, skills and technologies specifically tailored to whichever desktop support job you’re applying for.

The resume for your desktop support job will have an emphasis on the technologies you’re proficient in which can be adjusted toward each position you pursue. For example, listing your MacOS proficiency and ACSP certification will only take up valuable space on a resume for a Desktop Support Specialist of Microsoft servers and programs.

Use this space wisely and incorporate a balance of skills and keywords from these categories:

  • Interpersonal Skills: professional customer service, collaboration, excellent written and verbal communication
  • Professional Skills: problem solving, critical thinking, time management, project management, strong technical aptitude, advanced troubleshooting
  • Role-Specific Skills: software support, software upgrades, troubleshooting networks, hardware support Certifications: Microsoft Certified Systems Expert (MCSE); VMware Certified Professional (VCP); Certified Citrix Expert (CCE); etc.
  • Technologies: Microsoft Remote Desktop; Microsoft, Linux, MacOS; Adobe; SaaS; Microsoft 365; DNS; VPN; etc.

Once you’ve listed the final keywords, your custom resume template is officially complete!

Can someone just write my resume for me?

Yes! The experts behind this resume example and guide will write your resume for free. (Tips are always appreciated.)

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