Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers to ensure employees are ready to serve clients. Key responsibilities may include creating, analyzing, and automating business reporting to identify risks and trends, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong working knowledge of the business unit's operations and keen risk management focus.

This role will be supporting the Internal Fraud Detection Unit team in Client Protection.

Specific responsibilities will include:

• Assist with managing associate scorecards and case workflow
• Assisting leaders with complex escalations
• Assisting with projects/procedures updates including supporting a major project implementation.

Responsibilities:
• Provide employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.)
• Remediate complex system issues escalated by Business Support Lead II's
• Design and maintain SharePoint, creating workflows to simplify processes
• Assist operations with performance analysis to address outliers
• Partner with technology and platform engineering to test system impacts of planned updates

Required Qualifications:
• 2 years current Fraud experience
• Strong knowledge of Microsoft Office (Excel, Outlook, Word)
• Comfortable with multi-tasking and prioritization and able to work in an independent, efficient and effective manner in a fast-paced environment, while working cohesively in a team setting
• Strong organizational and time management skill set

Desired Qualifications:
• Critical/innovative thinker, to support management deliverables designed to set strategy and determine areas of opportunity within policy and procedures

Shift:
1st shift (United States of America)

Hours Per Week:
40