Description

Ready to create innovative solutions and best practices? Are passionate about patient safety, quality improvement, and making a difference in healthcare?

Our team and we'll accomplish together

TELUS is committed to changing the way healthcare in Canada works for you, your family, and your loved ones. What part might you play?

The TELUS Health Quality of Care Program is focused on delivering high quality care through highly personalized care, enhanced patient experiences and easy access to a broad range of services in primary care, preventive health, wellness, mental health and occupational health.

Our vision is to unite our best-in-class health practices to strengthen our care offerings for Canadians. Through the combination of our leading-edge medical clinics and digitization of healthcare, we can effectively deliver services that enable Canada's workforce, their families and individuals to take better care of themselves.

TELUS Health is looking for a Manager, Quality and Patient Safety to join the Quality of Care team. Reporting to the Director, Quality of Care you will be responsible for managing a team and providing leadership for clinical quality and patient safety strategies, accreditation, and continuous quality improvement initiatives.

What you'll do

• You will support the development and implementation of the quality and patient safety strategy to drive continuous improvement, including the monitoring of quality metrics
• You will work collaboratively with operational and clinical leaders and team members to identify quality improvement and patient safety initiatives
• You will oversee the planning, development and implementation of the accreditation strategy
• You will lead the implementation of quality assurance plans to conduct quality audits and ensure compliance with quality standards and regulations
• You will support and oversee the development of the patient-centered strategy
• You will lead and manage the performance of the quality team and provide coaching and mentorship to support their leadership development
• You will prepare and present quality reports as appropriate
• You will foster a culture of quality and continuous improvement throughout the organization

Qualifications

What you bring

• Extensive experience in clinical quality and patient safety, including strategy development and implementation, equivalent to 10+ years
• Training on quality or a level of education equivalent to a Master's degree in a health related discipline
• Strong knowledge of quality improvement methodologies, data analysis, and reporting.
• Demonstrated leadership skills in driving change and fostering a culture of safety and continuous learning.
• Experience in managing accreditation processes and compliance with regulations and standards.
• Excellent communication, collaboration, and facilitation skills.
• Commitment to patient safety, quality improvement, and continuous learning.
• Comprehensive knowledge of management principles and methodologies, and the ability to coach, mentor team members on these skills.
• Ability to work with multiple stakeholders
• Fluency (written and spoken) in English is required
• Highly comfortable with change and ambiguity and excels in highly collaborative team environments

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

#LI-Remote

Salary Range: $110,000-$166,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.