Plant Support SME Job Description

Posted today

Plant Support SME

Cognizant - Springfield, MO

Description
Job Title:

Plant Support SME

1. Job Summary - highlight project details/what is exciting about the role :

Technical Proficiency :

Knowledge of industrial automation systems (PLCs, DCS, SCADA).

Familiarity with manufacturing processes and equipment.

Proficiency in IT infrastructure, including servers, networking, and cybersecurity.

Industrial Cybersecurity Expertise :

In-depth understanding of industrial cybersecurity principles and best practices.

Capability to secure OT systems against cyber threats.

Emergency Response Skills :

Ability to handle high-pressure situations and make critical decisions during equipment failures or emergencies.

Regulatory Knowledge :

Familiarity with industry-specific regulations (e.g., FDA, NIST, ISO) and compliance requirements.

Vendor Management :

Skills to manage vendor relationships, including equipment procurement, warranty support, and service level agreements (SLAs).

Documentation and Reporting :

Strong record-keeping and reporting skills to maintain clear documentation of all support activities.

Communication and Collaboration :

Effective communication skills to collaborate with both technical and non-technical stakeholders.

Problem-Solving Skills :

Strong analytical and problem-solving abilities to diagnose and resolve complex technical issues.

Security Awareness and Training :

Ability to educate plant personnel about security risks and best practices.

Project Management :

Skills to manage projects related to system upgrades, equipment installations, or process improvements.

Continuous Learning :

A commitment to staying updated with evolving technologies, best practices, and industry trends in both IT and OT.

Physical Fitness and Mobility :

Depending on the role, the ability to perform physical tasks, such as equipment inspections and maintenance.

Adaptability :

The capacity to adapt to evolving manufacturing processes and technology environments.

2. Key Responsibilities - list what the person will be doing on a day to day basis:

% of time

Support Areas

Description

General Support Onsite -should also inc OSS BAU activities as covered in the original SOW

§ Primary onsite IT contact to help escalate IT issues impacting users and/or site.

§ Assist with project related activities.

§ Ticket creation and management

§ Local IT vendor management

Users and endpoint support

§ Vendor account creation & configuration

§ Vendor remote access management

§ OT endpoint configuration and support

3. Job Requirements

As per the 2006 Age Discrimination Act please do not specify number of years experience. Use words like Extensive, Strong, Good, Fair

Essential Skills:

Technical Proficiency :

Knowledge of industrial automation systems (PLCs, DCS, SCADA).

Familiarity with manufacturing processes and equipment.

Proficiency in IT infrastructure, including servers, networking, and cybersecurity.

Industrial Cybersecurity Expertise :

In-depth understanding of industrial cybersecurity principles and best practices.

Capability to secure OT systems against cyber threats.

Regulatory Knowledge :

Familiarity with industry-specific regulations (e.g., FDA, NIST, ISO) and compliance requirements.

Nice to Have Skills .

§ VLAN planning

§ VLAN creation

§ OT/IT infrastructure switch configuration

§ Network Port Configuration

§ Production Line network integration

§ WIFI installation and configuration

Network Troubleshooting & documentation

§ Assist with software installations

§ Server troubleshooting

§ Server patching (Microsoft)

§ Virtual machine creation\modification

§ DHCP scope creation

Qualifications:

Bachelors Degree

4.Travel required

NO

Qualifications
Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Allen-Bradley PLC

PL2

Required

2

Emerson DCS

PL2

Required

3

Allen-Bradley SCADA

PL2

Required

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.