Senior Telecomm Network Engineer (Senior Consultant MIS- L B), Enterprise Infrastructure Job Description

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Senior Telecomm Network Engineer (Senior Consultant MIS- L B), Enterprise Infrastructure

NYC Health + Hospitals - New York, NY

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The position will report to the EITS Unified Communications Director. The position provides support, optimization, administration, and technical documentation for localized hospital sites and/or enterprise network system. The person in this position will oversees daily support for Right fax, and other network technologies. The incumbent performs root cause analysis in finding resolution to network systems failures or faults. Responsible for managing major projects that impact multiple facilities, clinics and ensures the availability of mission-critical IT services.

Duties & Responsibilities

Must be able to work independently with minimum supervision, troubleshoot complex routing / switching issues.
Hands on expert experience in architecture/design, implementation & administration of data/VoIP networks
Hands on expert experience in architecture/design, implementation & administration of Right fax enterprise architecture
Hands on expert experience in Mobile carrier/radio carrier systems.
Leads the research, selection, development, and integration of new technologies to meet the goals and objectives of the organization
Responsible for diagnosing and/or resolving problems in response to reported incidents involving
RightFax, mobile devices, Cisco VOIP, and PBX network components.
Oversee DAS Technology at all NYCH&H locations.
General maintenance of telecommunication equipment, circuits and phones
Assist in configuring and installing various CISCO IP Phone models on CUCM various versions
Perform move adds and changes on Cisco Unity Connection
Maintain and troubleshoot CISCO VG224 Analog Gateways.
Perform other duties as assigned
In Depth technical knowledge and experience of CISCO routers and switches (Nexus), advanced routing/switching, platform configuration and basic network security
Working with Telecom carriers during implementations and outages
Hands on experience in voice, WiFi gateway and controller setup and maintenance
Following establish organization change and release management procedures, naming standard and other internal processes and procedures for managing daily activities and changes
Staying abreast of industry trends in order to proactively identify areas for growth, improvement, and development with the capability to implement industry best practices
Leading network project implementations and implement, and integrate network solutions based on Cisco and third-party technologies including
Performs trending analysis for chronic issue resolution and remediates escalated network issues
Analyzes converged network traffic and reports to management on results
Driving improvements in network process, efficiency and standardization
Leading and guiding junior network staff

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.

Department Preferences

Certification(S)/NYS Licenses/Education:

CCNA, CCNP or equivalent combination of training, education, and experience required

Knowledge, Skills, Abilities and other Requirements:

Superior analytical and problem-solving skills required
Must possess excellent communication, documentation, and interpersonal skills
Must be capable of working well with others and independently
Must be able to perform all job functions with minimal supervision in a timely fashion
Must be able to evaluate service requests and projects and prioritize as necessary
Accuracy, attention to detail, and confidentiality required
Requires after-hours support work may be required and as need
Cisco switches, routers, VPN, VOIP, and wireless access
An in-depth and up-to-date knowledge of System Network design and management
Some travel to sites within the five NYC borrows is required

Other Preferred Skills:

Courtesy, tact, diplomacy, respect and ability to follow direction set by senior engineers and management are essential elements of the job. Because work involves much personal contact with others inside and/or outside the organization for purposes of obtaining information, building relationships or soliciting cooperation is essential. Work may involve motivating, influencing or training others.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
College tuition discounts and professional development opportunities
Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.