Overview

Synoptek

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.

Responsibilities

Audio Visual Support Lead

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Audio Visual (AV) Support Lead is responsible for supporting the College of Southern Nevada's Digital Experience (DxS) as it relates to the installation and troubleshooting of audiovisual (AV) technology in classrooms and other event spaces, including demonstrations, training, and the maintenance of AV technology equipment and systems.

In addition to AV solutions, DxS also provides core computing, network services, enterprise systems, and information security resources to students, faculty, and staff. DxS also collaborates with technology experts campus-wide to provide specialized AV and IT resources to academic and business units.

The successful candidate for this position will have strong AV technology skills, the ability to work in collaboration with various groups of people, excellent communication and problem-solving skills, and the interest in working on projects across multiple Campuses and locations.

Duties and Responsibilities

• Plan, schedule, and support AV service needs throughout CSN for inside and outside clients, including conferences, lectures, meetings, performances, and special events
• Act as an additional point of contact and conduct tours of campus facilities for potential clients
• Consult with users on event needs and make AV equipment and labor recommendations
• Assist with the planning and implementation of annual major campus events such as Commencement, New Student Orientation and Convocation (and, as appropriate, other large-scale events)
• Interact with clients in anticipation of and during events, ensuring the highest level of quality and customer service for all conferences, events, and services
• Coordinate AV staffing needs for special events
• Assist with webcasts, podcasts, video, and audio teleconferences
• Recruit, train and supervise the training of student workers on Sound, Lighting, Staging, and rigging as it pertains to classroom A/V technology and all internal/external events
• Prepare facilities for requested AV services and troubleshoots media-related concerns
• Train users in equipment usage
• Maintain equipment inventories, monitor equipment check-out/return, and recommend system upgrades
• Operate complex, state-of-the-art sound, lighting and media presentation systems
• Engage in research for the purchase of audio, lighting, and video equipment
• Repair and maintain audio, video, and lighting equipment regularly
• Creatin schedules, assign work and give direction to part-time student workers, in order to complete their work assignments
• Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weight up to 50lbs (frequency of working with the maximum weight may be up to several times a month)
• Travel between buildings and campuses during inclement weather
• Move cart-based equipment between buildings
• Work in enclosed spaces in the vicinity of numerous electronic components
• Navigate in enclosed spaces in the vicinity of numerous electronic components
• Research, plan, and install technology systems
• Plan and perform regular maintenance for classrooms, conference rooms and other campus spaces with AV technology needs
• Train and mentor students and staff regarding technology issues
• Ensure guidelines and protocols are met for all AV systems
• Collaborate with contractors as needed
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Qualifications

Education

• Bachelor's degree in Computer Science or related field from an accredited college or university
• In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
• Experience in programming Extron/Crestron is highly desired.

Experience

• Customarily has at least 6 years of audio-visual experience
• Customarily has at least 5 years of technical experience
• Customarily has at least 3 years of mentorship/leadership experience

Skills/Attributes

• Synoptek core DNA behaviors:
  • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
  • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
  • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
  • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
  • Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Ability to work evenings and/or weekends, depending on event schedules
• Skill in the use of personal computers-both Windows and Apple operating systems-and related software applications, including the Microsoft Office Suite
• Knowledge of basic electrical, mechanical and networking skills
• Knowledge of classroom technology systems, including, but not limited to: Extron, Crestron, AMX, Vaddio, Lumens, Mackie, Yamaha, JBL, etc.
• A thorough knowledge of Business English and Arithmetic, as well as general office methods, procedures, and practices
• Ability to plan, develop and coordinate multiple projects
• Ability to gather data, compile information and prepare reports
• Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff and student body
• Strong organizational skills, and detail-oriented with the ability to prioritize and schedule work assignments
• Ability to organize and coordinate meetings and/or special events
• Ability to interpret, adapt and apply guidelines & procedures
• Ability to make administrative/procedural decisions and judgments
• Ability to develop and maintain recordkeeping systems and procedures
• Ability to resolve customer complaints and concerns
• Ability to investigate and analyze information and draw conclusions.

Working Conditions

We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.

Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO STATEMENT

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.